What is ATMdesk X?
ATMdesk X (Version 10) is our current release with a major redesign that supports upcoming new NCR ATM ranges (SelfServ 80 and ITMs) and devices (Media Handling 2.0):
Despite the major changes, the look and feel of ATMdesk Version 8 and its handling procedures remain largely the same.
- ATMdesk X software for field service runs directly on the ATM (booting from a CD or USB), equivalent to ATMdesk/Field Version 8.
- ATMdesk X software for repair centers is installed on a PC in a workshop, equivalent to ATMdesk/Repair Version 8. It also includes ATMdesk/Plus option.
Support for new devices, especially Media Handling 2.0 (S2, SDM2, BRM, or GBRU2) and SelfServ 80 ATMs, is limited to ATMdesk X. These devices cannot be supported by ATMdesk 8 software.
New ATMdesk USB keys
New USB keys (dongles) are required for use with ATMdesk X.
When you use the USB keys with ATMdesk X software, you must insert the USB key into the USB port (not the PS/2 port). The USB key must remain inserted at all times, not just at start up. Otherwise, the key handling procedures (check-in and license loading) remain largely unchanged.
The new keys remain backward-compatible and can be used with ATMdesk 8 software, in both USB and PS/2 ports, if a compatible license is loaded on the key. This compatibility spares engineers from carrying two keys in case they have to use ATMdesk 8 software.
You cannot use ATMdesk X software with older ATMdesk USB keys that are supplied with ATMdesk 8.
New ATMdesk licenses
An extended range of licenses is available for use with ATMdesk X, primarily to cover the upcoming and new NCR ATM ranges and devices. When you load these licenses into the new USB key and use them with the ATMdesk X software, you can test the new ATM ranges and devices.
The new ATMs are not yet deployed on a significant scale. Therefore, demand for ATMdesk licenses without this extended function remains as is. The new range of licenses, therefore, includes ATMdesk/Pro under the same name and price.
Repair center licenses for ATMdesk X (/Workshop and /Lite) are no longer perpetual. They are available as a one-year time license only. Unlike ATMdesk 8, ATMdesk X for use in repair centers requires a USB key (dongle) instead of a USB-SDC adapter. The adapter is now optional and needed only when testing SDC devices.
| /Pro+ | /Pro | /Workshop | /Lite | |
|---|---|---|---|---|
| Can be loaded into new ATMdesk USB keys | ||||
| Can be loaded into old ATMdesk USB keys | ||||
| Can be used with ATMdesk X software (Version 10) | (1) | |||
| Can be used with ATMdesk/Field software (Version 8) | (2) | |||
| Can be used with ATMdesk/Repair software (Version 8) | (2,3) | (3) | ||
| Supports NCR Personas (58xx) & SelfServ (66xx) | ||||
| Supports NCR SelfServ80 (668x) | ||||
| Supports Media Handling 2.0 devices (S2, SDM2, BRM) | ||||
| Supports USB device authorization |
- (1) You must load the ATMdesk/Pro license onto the new key. The old keys are not compatible with the ATMdesk X software.
- (2) You can use the ATMdesk/Pro+ license (loaded onto the new key), but it is recognized as ATMdesk/Pro by the ATMdesk 8 software.
- (3) This combination was previously known as ATMdesk/Plus.
Do I have to migrate to ATMdesk X? Can I still use ATMdesk 8?
You can keep using ATMdesk 8 as long as you want. However, support for the new devices will not be added to version 8. Only minor bug fixes will be provided.
If you need support for the new ATM ranges and devices (in particular, the S2 dispenser), consider migrating to ATMdesk X.
Do I have to replace my USB keys? Can I still use my old keys?
You can keep using your old USB keys as long as you want, but only with ATMdesk 8. The old keys do not work with ATMdesk X software.
If you are migrating to ATMdesk X, you need new USB keys.
Will old USB keys still be available? Can I use new keys with ATMdesk 8?
Only new keys are available now, but they are equally priced and fully backward-compatible.
The new USB keys work with ATMdesk 8 software if they are loaded with a compatible license (Time /Pro or Tickets /Pro). You should never need old USB keys, except to replace lost keys with unlimited licenses (discontinued in 2012).
Will licenses for ATMdesk 8 still be available? Can I use my remaining /Pro licenses?
ATMdesk/Pro licenses (Time and Tickets) remain, their price does not change, and they are fully compatible with ATMdesk 8.
You can use your remaining ATMdesk/Pro licenses or order as many additional ones as you need. You can load them into your old USB keys (for use with ATMdesk 8 only) or into new USB keys (for use with both ATMdesk 8 and ATMdesk X).
Can my remaining /Pro licenses be upgraded to /Pro+?
Yes, your existing /Pro licenses can be upgraded at a nominal price difference between /Pro and /Pro+ (volume discounts apply appropriately). For example, an upgrade from a one-year ATMdesk/Pro license ($600) to one-year ATMdesk/Pro+ license ($800) would cost $200.
An upgrade of a one-year /Pro license that is already loaded into a key would cost $0.55 ($200 per 365 days) for each remaining day. If an old key was used, add the cost of the new USB key that is required for the /Pro+ license.
Can /Pro licenses, when loaded to the new USB key, be used for testing S2?
No, ATMdesk/Pro licenses do not cover S2, regardless of which key or software they are used with. The extended ATMdesk/Pro+ licenses are available and include support for the S2 dispenser.
Will /Repair licenses for ATMdesk 8 still be available?
No, ATMdesk 8 /Repair licenses were perpetual and bound to the USB-SDC adapter. If you purchase a new ATMdesk for Repair Centers, use the ATMdesk X and /Workshop licenses.
Will /Repair licenses for ATMdesk X be available?
Functionally equivalent licenses (ATMdesk/Workshop) are now available. However, they are loaded into new USB keys (like /Pro licenses) instead of being bound to the USB-SDC adapter. The USB-SDC adapter is now optional for ATMdesk X in repair centers and is needed only if you work with SDC devices.
Will /Workshop licenses for ATMdesk X be perpetual?
No, ATMdesk/Workshop licenses for ATMdesk X will be time-based, like other types of licenses.
Does ATMdesk X have any limitations compared to ATMdesk 8?
ATMdesk X software for field service requires at least a Pentium II CPU (NLX Phantom Core and later) and at least 64 MB of memory. In addition, ATMdesk X cannot start from FDD (CD or USB boot is required) nor use the USB key via PS/2 port (a USB port is required).
When testing older ATMs that do not meet these requirements, you can continue to use the ATMdesk 8 software. The new licenses and keys remain compatible with ATMdesk 8.
I still have old keys with unlimited /Pro licenses. Do I have any options?
Our old, unlimited licenses (discontinued in 2012) have no equivalent in ATMdesk X and cannot be directly upgraded. However, you can keep using these licenses with ATMdesk 8. You can purchase the ATMdesk X keys and licenses separately.
Contact our sales team for more details.
